HVAC Service ManagerStewart Plumbing, Heating, Cooling & Drains – Memphis, TN

You’re the best. Now build something worthy of it.

We’re not looking for someone to “manage” a department. We’re looking for someone to build, lead, and scale one the right way.

Who We Are

At Stewart, we deliver “A level of service you forgot existed.”

We’ve built a premium reputation in Memphis over decades of residential plumbing service, serving over 10,000 loyal homeowners who trust us to do things the right way.

Now we’re bringing that same standard into HVAC. Not rushed. Not sloppy. Not corporate. Done right from the ground up.

While many companies in our market have been swallowed by private equity and turned into soulless KPI factories, we’ve stayed locally operated, decisive, and focused on quality over shortcuts.

We have backing and resources, but we control our own direction.

The Mission

Build, lead, and grow a best-in-class residential HVAC service department that delivers:

• 5-star customer experiences
• Strong, consistent revenue performance
• A team culture built on accountability, energy, and pride in the work

Your Role

This is a lead-from-the-front role, not an office position.

You will:

• Build and develop a high-performing HVAC service team (starting with 2 techs)
• Hire, train, coach, and hold technicians accountable to high standards
• Set the daily tone for energy, professionalism, and execution
• Run calls as needed to support the team and capture opportunity
• Drive performance across KPIs, revenue, and customer satisfaction
• Implement and refine systems using our proven service framework (Nexstar-based)
• Optimize scheduling and dispatch coordination to maximize efficiency and results
• Conduct job site inspections and uphold workmanship standards
• Manage labor, materials, tools, vehicles, and equipment to maintain margins
• Track department performance, inventory, and operational needs
• Ensure compliance with safety standards, company policies, and local codes
• Resolve customer concerns and protect the customer experience
• Lead weekly technician meetings and deliver ongoing training and development

Who This Is NOT For

This role is not a fit if you are:

• Looking for a primarily office-based management role
• Coming from mostly commercial, industrial, or maintenance-only HVAC
• Used to home warranty or property management environments
• Uncomfortable with sales, performance expectations, or accountability

We are a residential, customer-facing, performance-driven company.

What You Bring

We’re looking for someone who can build and lead, not just maintain.

Experience and Capability:

• 3+ years of HVAC service leadership or management experience
• Strong background in residential HVAC service and diagnostics
• Proven ability to develop technicians and improve team performance
• Proven ability to drive revenue, KPIs, and customer satisfaction
• Comfortable using software platforms, tracking metrics, and making data-driven decisions

Leadership and Ownership:

• A lead-by-example mindset, willing to get in the field when needed
• Ability to coach, motivate, and hold a team accountable
• Strong decision-making skills and ownership mentality
• High level of organization, follow-through, and execution

Sales and Customer Experience:

• Strong belief that customer service and sales go hand in hand
• Ability to teach and reinforce a structured sales process
• Confidence in presenting options and maximizing opportunity on every call
• Understanding of premium service and how to deliver value beyond price

Work Ethic and Character:

• High energy, urgency, and bias toward action
• Self-starter who does not wait to be told what to do
• Strong personal accountability and ownership of results
• High integrity, no shortcuts
• Valid driver’s license with a clean driving record

Compensation

• $85,000 to $100,000 base salary
• Performance-based bonuses up to $20,000+ annually, based on team performance, KPIs, and revenue growth

What We Offer

Financial and Benefits:

• 100% employer-paid health insurance
• Company-paid life insurance
• Dental, vision, and disability coverage
• 401(k) with company match
• Paid holidays and paid time off

Tools and Support:

• Company vehicle (take-home)
• Company phone, laptop, iPad, and modern tools
• ServiceTitan and fully integrated systems
• Ongoing training and development

Real Opportunity:

• The chance to build and shape a residential HVAC department from the ground up
• Direct influence over hiring, training, and team development
• A leadership team that listens and moves quickly
• Proven systems (Nexstar-based) to support execution

Culture:

• A team built on the values: Bring Amazing Energy, Achieve Top Quality Results, Be Easy to Work With, Never Back Down
• High standards without toxic culture
• A team that takes pride in their work and supports each other

Who This Role Is Ideal For

Someone who is:

• Competitive, driven, and wants to build something meaningful
• Tired of corporate HVAC environments that prioritize numbers over people
• Ready to step into a role where they can make an impact
• Looking for long-term growth, not just their next job

Final Word

This is not a role where you sit back and manage.

This is where you build, lead, and leave your mark.

If that sounds like you, apply now.

Stewart Plumbing, Heating, Cooling & Drains“A Level of Service You Forgot Existed.”