Stewart Plumbing, Heating, Cooling & Drains – Memphis, TN

If you’re a proven residential service plumber who takes pride in your work, delivers strong results, and wants to perform at a high level, we should talk.

At Stewart, we’ve already built a reputation in Memphis for doing things the right way. There’s a reason our technicians are consistently recruited by other companies in the area—we develop and support high performers.

Who We Are

We deliver “a level of service you forgot existed.”

Our company has been serving homeowners in the Memphis area for decades, with a focus on professionalism, quality, and results.

We’re not figuring it out as we go. We have established systems, strong leadership, and a team of proven professionals.

The Opportunity

This role is designed for experienced residential service plumbers who are comfortable:

• Diagnosing issues and clearly explaining solutions to homeowners
• Presenting options that allow customers to make informed decisions
• Performing high-quality repairs and installations
• Owning the job from start to finish

We focus on homeowner service and long-term solutions, not volume-based or maintenance-only work.

Why Experienced Plumbers Make the Move

Many of the plumbers we talk to are looking for:

• A company where performance is recognized and rewarded
• Less red tape and more ability to take care of the customer
• A professional environment with clear expectations and strong support

If you’ve worked in larger or private equity-backed environments, you may be ready for something more balanced and performance-focused.

Compensation & Benefits

• $25–$35/hour base pay
• Uncapped performance-based / commission earnings
• Take-home company truck
• Company-provided phone & tablet
• Health insurance (99% of base plan covered)
• Dental and vision options
• 401(k) with 4% company match
• 6 paid holidays + birthday + PTO (17 days total)

What We’re Looking For

• 3+ years of proven residential service plumbing experience
• A track record of strong performance and customer satisfaction
• Confidence in communicating with homeowners and presenting solutions
• A professional, positive, and team-oriented mindset
• Valid driver’s license with a clean driving record

A Good Fit for This Role

This position tends to be a great fit for plumbers who:

• Take pride in their work and reputation
• Are motivated by performance-based earnings
• Prefer working directly with homeowners
• Want to be part of a company known for producing strong technicians

Why Stewart?

We’ve built a team that performs at a high level, and we’re selective about who joins it.

If you’re already operating at that level—or know you’re ready to—this is a place where you can continue to grow, earn, and be part of something respected in the market.

Ready to Take the Next Step?

Apply today and let’s start the conversation.

You’re the best. Now build something worthy of it.

We’re not looking for someone to “manage” a department. We’re looking for someone to build, lead, and scale one the right way.

Who We Are

At Stewart, we deliver “A level of service you forgot existed.”

We’ve built a premium reputation in Memphis over decades of residential plumbing service, serving over 10,000 loyal homeowners who trust us to do things the right way.

Now we’re bringing that same standard into HVAC. Not rushed. Not sloppy. Not corporate. Done right from the ground up.

While many companies in our market have been swallowed by private equity and turned into soulless KPI factories, we’ve stayed locally operated, decisive, and focused on quality over shortcuts.

We have backing and resources, but we control our own direction.

The Mission

Build, lead, and grow a best-in-class residential HVAC service department that delivers:

• 5-star customer experiences
• Strong, consistent revenue performance
• A team culture built on accountability, energy, and pride in the work

Your Role

This is a lead-from-the-front role, not an office position.

You will:

• Build and develop a high-performing HVAC service team (starting with 2 techs)
• Hire, train, coach, and hold technicians accountable to high standards
• Set the daily tone for energy, professionalism, and execution
• Run calls as needed to support the team and capture opportunity
• Drive performance across KPIs, revenue, and customer satisfaction
• Implement and refine systems using our proven service framework (Nexstar-based)
• Optimize scheduling and dispatch coordination to maximize efficiency and results
• Conduct job site inspections and uphold workmanship standards
• Manage labor, materials, tools, vehicles, and equipment to maintain margins
• Track department performance, inventory, and operational needs
• Ensure compliance with safety standards, company policies, and local codes
• Resolve customer concerns and protect the customer experience
• Lead weekly technician meetings and deliver ongoing training and development

Who This Is NOT For

This role is not a fit if you are:

• Looking for a primarily office-based management role
• Coming from mostly commercial, industrial, or maintenance-only HVAC
• Used to home warranty or property management environments
• Uncomfortable with sales, performance expectations, or accountability

We are a residential, customer-facing, performance-driven company.

What You Bring

We’re looking for someone who can build and lead, not just maintain.

Experience and Capability:

• 3+ years of HVAC service leadership or management experience
• Strong background in residential HVAC service and diagnostics
• Proven ability to develop technicians and improve team performance
• Proven ability to drive revenue, KPIs, and customer satisfaction
• Comfortable using software platforms, tracking metrics, and making data-driven decisions

Leadership and Ownership:

• A lead-by-example mindset, willing to get in the field when needed
• Ability to coach, motivate, and hold a team accountable
• Strong decision-making skills and ownership mentality
• High level of organization, follow-through, and execution

Sales and Customer Experience:

• Strong belief that customer service and sales go hand in hand
• Ability to teach and reinforce a structured sales process
• Confidence in presenting options and maximizing opportunity on every call
• Understanding of premium service and how to deliver value beyond price

Work Ethic and Character:

• High energy, urgency, and bias toward action
• Self-starter who does not wait to be told what to do
• Strong personal accountability and ownership of results
• High integrity, no shortcuts
• Valid driver’s license with a clean driving record

Compensation

• $85,000 to $100,000 base salary
• Performance-based bonuses up to $20,000+ annually, based on team performance, KPIs, and revenue growth

What We Offer

Financial and Benefits:

• 100% employer-paid health insurance
• Company-paid life insurance
• Dental, vision, and disability coverage
• 401(k) with company match
• Paid holidays and paid time off

Tools and Support:

• Company vehicle (take-home)
• Company phone, laptop, iPad, and modern tools
• ServiceTitan and fully integrated systems
• Ongoing training and development

Real Opportunity:

• The chance to build and shape a residential HVAC department from the ground up
• Direct influence over hiring, training, and team development
• A leadership team that listens and moves quickly
• Proven systems (Nexstar-based) to support execution

Culture:

• A team built on the values: Bring Amazing Energy, Achieve Top Quality Results, Be Easy to Work With, Never Back Down
• High standards without toxic culture
• A team that takes pride in their work and supports each other

Who This Role Is Ideal For

Someone who is:

• Competitive, driven, and wants to build something meaningful
• Tired of corporate HVAC environments that prioritize numbers over people
• Ready to step into a role where they can make an impact
• Looking for long-term growth, not just their next job

Final Word

This is not a role where you sit back and manage.

This is where you build, lead, and leave your mark.

If that sounds like you, apply now.

Stewart Plumbing, Heating, Cooling & Drains“A Level of Service You Forgot Existed.”

Stewart Plumbing, Heating, Cooling & Drains – Memphis, TN

If you’re a proven HVAC service technician who takes pride in your work, delivers strong results, and knows how to take care of customers, we should talk.

At Stewart, we’ve built a reputation in Memphis for doing things the right way. There’s a reason our technicians are consistently recruited by other companies in the area—we develop and support high performers.

Who We Are

We deliver “a level of service you forgot existed.”

Our company has built a strong reputation in residential service, and we’re expanding our HVAC division with the same high standards that made us successful in plumbing.

We’re not figuring it out as we go. We have established systems, strong leadership, and a team of professionals who perform at a high level.

The Opportunity

This role is designed for experienced HVAC service professionals who are comfortable:

• Diagnosing and troubleshooting residential HVAC systems
• Clearly explaining findings and solutions to homeowners
• Presenting options that allow customers to make informed decisions
• Performing high-quality repairs and system improvements
• Owning the job from start to finish

We focus on homeowner service and long-term solutions, not volume-driven or warranty-based work.

Why Experienced Technicians Make the Move

Many of the technicians we talk to are looking for:

• A company where performance is recognized and rewarded
• Less red tape and more ability to do what’s right for the customer
• A professional environment with clear expectations and strong support

If you’ve worked in larger or private equity-backed environments, you may be ready for something more balanced and performance-focused.

Compensation & Benefits

• Competitive hourly base + uncapped performance pay
• Top performers have strong earning potential
• Take-home company vehicle
• Company-provided phone & tablet
• Health insurance (99% of base plan covered)
• Dental and vision options
• 401(k) with 4% company match
• 6 paid holidays + birthday + PTO (17 days total)

What We’re Looking For

• 3+ years of residential HVAC service experience
• Strong diagnostic ability and technical knowledge
• A track record of solid performance and customer satisfaction
• Confidence in communicating with homeowners and presenting solutions
• EPA certification required
• Valid driver’s license with clean record

A Good Fit for This Role

This position tends to be a great fit for technicians who:

• Take pride in their work and reputation
• Are motivated by performance-based earnings
• Enjoy working directly with homeowners
• Want to be part of a company known for producing strong technicians

Why Stewart?

We’ve built a team that performs at a high level, and we’re selective about who joins it.

If you’re already operating at that level—or know you’re ready to—this is a place where you can continue to grow, earn, and be part of something respected in the market.

Ready to Take the Next Step?

Apply today and let’s start the conversation.

Stewart Plumbing, Heating, Cooling & Drains | Greater Memphis Area

At Stewart Plumbing, Heating, Cooling & Drains, dispatch isn't a support role. It's one of the most important positions in our company.

Our dispatcher is the heartbeat of our daily operation, connecting customers with the right technician, solving problems in real time, supporting our field team, and helping create an exceptional experience from the moment a customer calls until the job is complete.

If you enjoy fast-paced environments, love solving puzzles, communicate confidently, and take pride in helping a team succeed, we'd love to meet you.

What You'll Do

Every day is different, but your mission stays the same: help our customers, support our technicians, and keep the day moving forward.

In this role, you will coordinate and prioritize service calls throughout the day while matching the right technician to the right customer based on skill set, customer needs, and overall opportunity. You'll proactively communicate with customers to build confidence, set clear expectations, and provide updates throughout the day.

You'll continuously monitor technician progress and make real-time adjustments as schedules evolve, working closely with our Customer Service Representatives, Service Managers, and field technicians to keep operations running smoothly. You'll also identify opportunities to improve the schedule, reduce downtime, increase efficiency, and create a better experience for both customers and teammates.

Using ServiceTitan and other technology, you'll manage scheduling, communication, and daily operations while following Nexstar dispatch best practices and continuously looking for ways to improve.

What Makes Someone Successful Here?

The best dispatchers don't simply react to the schedule. They think ahead, communicate with confidence, stay calm when priorities shift, and solve problems before they become emergencies.

They're naturally organized without becoming rigid. They enjoy making decisions, thrive under pressure, and genuinely care about helping both customers and teammates succeed. They understand that every interaction has the opportunity to strengthen a customer's trust in our company while helping our technicians perform at their very best.

Qualifications

Required

Three or more years coordinating schedules, teams, or field operations.

Excellent communication and customer service skills.

Strong computer proficiency with the ability to quickly learn new software.

Outstanding organizational and multitasking abilities.

High attention to detail.

Strong analytical thinking and problem-solving skills.

Preferred

Experience dispatching for a residential plumbing, HVAC, electrical, garage door, restoration, roofing, pest control, or similar home service company.

Experience using ServiceTitan.

Familiarity with Nexstar Service System principles.

Experience coordinating multiple field technicians in a fast-paced environment.

Why Stewart?

We're a growing company that believes great culture creates great results.

Everything we do is built around four core values:

Bring Amazing Energy.

Achieve Top Quality Results.

Be Easy to Work With.

Never Back Down.

We invest in our people, embrace technology, and believe every team member has the ability to make a meaningful impact. If you're looking for more than "just another dispatch job" and want to help build something special, you'll fit right in.

What We Offer

A competitive base rate based on experience plus uncapped potential earnings through performance bonuses, commission share, and other incentive based bonuses.

99% of base health insurance paid by the company with buy-up and add-on packages available.

No-cost teleheath visits for you and your household through First Stop Health

11 PTO days and 6 paid holidays annually. 

401k Retirement plan with up to 4% match.

Ongoing training and professional development.

Opportunities for advancement.

A team that celebrates success, supports one another, and believes work should be both challenging and rewarding.

If you're ready to become the person who keeps the team connected, the customers confident, and the day running at its best, we'd love to hear from you.