Residential Plumbing Service Manager

Stewart Plumbing, Heating, Cooling & Drains | Memphis / Southaven

Tired of feeling like just another manager in a giant organization?

If you're a strong residential service leader who's tired of layers of corporate management, constantly changing initiatives, and feeling disconnected from the people making the decisions, Stewart may be what you're looking for.

We're a long-established Greater Memphis service company with the resources and professional systems to grow, while still operating with a close-knit leadership team right here in Memphis.

We're looking for a performance-driven Plumbing Service Manager who wants to build people, grow a team, and take an already established department to its next level.

Lead the Team. Build the Bench. Drive the Results.

This isn't a role built around simply supervising experienced plumbers and keeping the department running.

We need a leader and coach who gets excited about developing people, recruiting talent, creating accountability, and chasing a goal with their team.

You'll lead an established plumbing service department with experienced technicians, proven systems, thousands of customers, and significant room to grow.

Technical plumbing knowledge matters.

Your ability to produce results through people matters more.

What You'll Own

You'll be responsible for the overall health and performance of the plumbing service department, including: revenue, profitability, and department KPIs

• Technician coaching and development
• Recruiting plumbers and apprentices
• Apprentice development and career progression
• Staffing, retention, and turnover
• Customer experience and service quality
• Consistent execution of our service process

You'll know where the department stands throughout the month and use that information to lead.

When we're winning, build on it. When we have a gap, understand why, create the plan, and coach the team forward. Coach. Develop. Recruit. Grow.

Your biggest responsibility is building the team that produces the results.

You'll use one-on-ones, ride-alongs, call reviews, meetings, training, and KPI scorecards to help technicians understand where they're succeeding and where they can improve.

You'll set clear expectations, recognize great performance, and address performance gaps with timely, constructive coaching.

You'll also help us continuously attract great people by recruiting experienced plumbers, hiring and developing apprentices, and creating an environment where great employees want to stay.

Our goal is to build the bench ahead of our growth, not allow staffing to determine how far we can grow.

What Success Looks Like

The department gets better because of your leadership.

Technicians understand their goals and know where they stand. Coaching happens consistently. Performance challenges are addressed early. Strong performers are developed and retained. Apprentices have a clear path forward. Recruiting keeps pace with growth.

And your team consistently improves revenue, productivity, customer experience, and profitability.

That's the job.

Not simply maintaining the department but moving it forward.

Who We're Looking For

We're looking for someone who has demonstrated the ability to lead people in a performance-driven residential service environment.

You should bring:

• Experience leading and developing field-service employees
• Proven ability to improve individual and team performance
• Experience coaching against measurable KPIs
• Experience recruiting, hiring, and retaining field talent
• Confidence having constructive accountability conversations
• Strong understanding of residential service operations
• Comfort with revenue, sales, productivity, and profitability goals
• Ability to turn performance data into action
• Strong organization, follow-through, energy, and ownership

Residential plumbing service experience is strongly preferred. Experience with ServiceTitan and Nexstar Network is a plus.

You need enough technical credibility to lead experienced plumbing professionals, but we're not simply searching for the most technically accomplished plumber. We're looking for someone who can make an entire team better.

Why Stewart?

For decades, Stewart Plumbing, Heating, Cooling & Drains has served homeowners throughout Greater Memphis with one promise:

“A Level of Service You Forgot Existed.”

We're established enough to offer the systems, resources, customer base, and support of a much larger organization without losing the ability to know the people you're working with and influence what happens next.

You'll work directly with company leadership. You'll have clear expectations, real support, and the opportunity to make a visible impact on your department and the company.

Our Core Values:

Bring Amazing Energy | Achieve Top Quality Results | Be Easy to Work With | Never Back Down

What We Offer

• Competitive base salary + performance-based incentive compensation
• 100% employer-paid employee health insurance
• Dental, vision, disability, and company-paid life insurance
• 401(k) with company match
• Paid holidays and PTO
• Company vehicle, phone, laptop, and technology
• ServiceTitan and integrated operating systems
• Ongoing training and development opportunities
• Direct access to company leadership

Ready to Build What's Next?

If you're looking for a place where performance matters, people matter, and your leadership can make a visible difference, we'd like to meet you.

We have the customers. We have the systems. We have the opportunity. Bring the leadership.

Stewart Plumbing, Heating, Cooling & Drains A Level of Service You Forgot Existed.

Equal Opportunity Employer