Service Dispatcher

Stewart Plumbing, Heating, Cooling & Drains | Greater Memphis Area

At Stewart Plumbing, Heating, Cooling & Drains, dispatch isn't a support role. It's one of the most important positions in our company.

Our dispatcher is the heartbeat of our daily operation, connecting customers with the right technician, solving problems in real time, supporting our field team, and helping create an exceptional experience from the moment a customer calls until the job is complete.

If you enjoy fast-paced environments, love solving puzzles, communicate confidently, and take pride in helping a team succeed, we'd love to meet you.

What You'll Do

Every day is different, but your mission stays the same: help our customers, support our technicians, and keep the day moving forward.

In this role, you will coordinate and prioritize service calls throughout the day while matching the right technician to the right customer based on skill set, customer needs, and overall opportunity. You'll proactively communicate with customers to build confidence, set clear expectations, and provide updates throughout the day.

You'll continuously monitor technician progress and make real-time adjustments as schedules evolve, working closely with our Customer Service Representatives, Service Managers, and field technicians to keep operations running smoothly. You'll also identify opportunities to improve the schedule, reduce downtime, increase efficiency, and create a better experience for both customers and teammates.

Using ServiceTitan and other technology, you'll manage scheduling, communication, and daily operations while following Nexstar dispatch best practices and continuously looking for ways to improve.

What Makes Someone Successful Here?

The best dispatchers don't simply react to the schedule. They think ahead, communicate with confidence, stay calm when priorities shift, and solve problems before they become emergencies.

They're naturally organized without becoming rigid. They enjoy making decisions, thrive under pressure, and genuinely care about helping both customers and teammates succeed. They understand that every interaction has the opportunity to strengthen a customer's trust in our company while helping our technicians perform at their very best.

Qualifications

Required

Three or more years coordinating schedules, teams, or field operations.

Excellent communication and customer service skills.

Strong computer proficiency with the ability to quickly learn new software.

Outstanding organizational and multitasking abilities.

High attention to detail.

Strong analytical thinking and problem-solving skills.

Preferred

Experience dispatching for a residential plumbing, HVAC, electrical, garage door, restoration, roofing, pest control, or similar home service company.

Experience using ServiceTitan.

Familiarity with Nexstar Service System principles.

Experience coordinating multiple field technicians in a fast-paced environment.

Why Stewart?

We're a growing company that believes great culture creates great results.

Everything we do is built around four core values:

Bring Amazing Energy.

Achieve Top Quality Results.

Be Easy to Work With.

Never Back Down.

We invest in our people, embrace technology, and believe every team member has the ability to make a meaningful impact. If you're looking for more than "just another dispatch job" and want to help build something special, you'll fit right in.

What We Offer

A competitive base rate based on experience plus uncapped potential earnings through performance bonuses, commission share, and other incentive based bonuses.

99% of base health insurance paid by the company with buy-up and add-on packages available.

No-cost teleheath visits for you and your household through First Stop Health

11 PTO days and 6 paid holidays annually. 

401k Retirement plan with up to 4% match.

Ongoing training and professional development.

Opportunities for advancement.

A team that celebrates success, supports one another, and believes work should be both challenging and rewarding.

If you're ready to become the person who keeps the team connected, the customers confident, and the day running at its best, we'd love to hear from you.